About Your Bill
-Sample Bill (pdf)
-Water and Sewer Rates
-Past Due Charges
Past Due Charges
One monthly bill is issued by First Utility District for Water and Wastewater services. Net bill will apply if paid on or before date due shown on bill rendered. The Gross, ten percent (10%) higher will apply if not paid on time.
The District will send a cut-off notice if payment is not received by the date shown on the bill. The customer will have (5) working days from receipt of the cut-of notice to request a hearing at the District office or pay the bill before service is terminated.
In the event it becomes necessary to disconnect service due to nonpayment, the past due amount and a $25.00 reconnection charge must be paid. An additional fee of $30.00 will be charged if the reconnection is requested after regular working hours.If you believe you have received a cut-off notice in error, please call our office at (865) 966-9741.
Any questions, objections, further explanations, or disputes concerning bills rendered by the District may be direct to Customer Service by telephone or in person during office hours.
return to top of page
What are the charges on my first bill?
Your initial bill will include a one-time Service Charge of $35.00. This charge will only appear on the first bill. For more information about this and other chages appearing on your bill, click on the charge in question on our explanatory Sample Bill.
Why is my bill so high?
Most often high bills are a result of increased water use. Changes in outdoor water use, such as watering a new lawn or using a new sprinkler system, are usually responsible for large increases. Reading your water meter before and after watering can help you identify how much you are using.
Helpful tips to conserve water and reduce your bill.
In most cases an unusually high bill could be the cause of a leak, the most common being a toilet leak. A single “running” toilet can quietly waste over 1,000 gallons of water in a single day. Fortunately, repairing toilet leaks is usually easy and inexpensive. Detecting leaks elsewhere in your plumbing system might reveal other sources of water loss.
Maybe it was a mistake on our part. Although we read our meters with a high degree of accuracy, sometimes we make mistakes. If you suspect that we have misread the meter please call our office at 966-9741. We will gladly check the reading and make any necessary billing corrections.
A $35.00 meter check fee will be charged if a customer requests a check on the accuracy of the meter and the meter is found to be accurate.
Is there any relief from high bill caused by leaks?
If there is a bill in dispute the customer is asked to pay the average monthly amount until the dispute is handled. Please call one of our customer service representatives to discuss our leak adjustment policy.
How often do you bill?
Residential and commercial customers are billed once every month.
What is your payment address?
First Utility District of Knox County
122 Durwood Road
Knoxville, TN 37922
Directions to our office.
return to top of page