Projects & Maintenance

Tennessee One-Call Program


First Utility District is a member of the Tennessee One-Call line location system. If you need water or wastewater mains located, please call 1-800-351-1111.

Be prepared to provide the address, grid and sub-grid, and nearest intersecting street to the operation.

Please note that we cannot locate utilities that are the responsibility of the customer.

Receive Notifications for Planned Outages

First Utility District’s customer notification system for planned outages/emergencies is by email. Please call our office to add/update the email address on your account in order to receive these notifications (865-966-9741). You may also add your email address to your account through our customer service portal here:

Water and Sewer Line Relocation: Canton Hallow from Kingston Pike to Norfolk Southern Railroad Right-of-Way

Knox County Engineering & Public Works is planning a road improvement project for Canton Hollow Road from Kingston Pike to the Norfolk Southern Railroad right-of-way.  The County is working on final design and is in the process of securing right-of-way and construction easements.  In response to this project, FUD has prepared plans to relocate Water and Sewer lines to avoid conflicts with road improvements.  FUD will be relocating approximately 10,000-ft of Water lines and 600-ft of Sewer lines prior to and during the project. 

 FUD’s initial efforts will relocate a gravity sewer line between Trent Lane and Norfolk Southern Railroad.  Subsequent work will include relocation of a water main along Jenkins Lane and south toward the railroad.  This portion of the work is expected to commence in June 2020 with expected completion in December 2020.

Construction in South Cedar Bluff and Wedgewood Hills Neighborhoods

First Utility District will be doing construction in the South Cedar Bluff and Wedgewood Hills neighborhoods.  FUD’s Contractor will be completing the final phase of scheduled water line replacements.  The project is targeted at providing reliable service and fire protection throughout the neighborhood.  Work is expected to begin in mid-June and complete by December.  Lines will be replaced on S. Cedar Bluff Rd, Elkmont Rd, Abrams Dr, Snowbird Dr, Topoco Dr, Guyot Dr, Kephard Cir, Elkmont Cir, Brandon Rd, Coburn Dr, and Medford Rd.  Incidental work may require driveway repairs, potholing existing utilities, re-seeding yards, and trimming or removal or landscaping in Knox County right of way.


We recognize this work is messy and an inconvenience in your neighborhood.  If you have specific concerns, we are happy to work with you toward resolution. 



First UD of Knox County

Clean Water Plant Upgrades

First Utility District is in the beginning stages of several upgrades to our clean water treatment plant. The project is estimated to begin construction early next year and will include adding two new influent pumps, a grit system, and fine screens. It will also include solids handling equipment (centrifuges) as well as a new system for disinfecting, UV disinfection. The First Utility District staff and contracted engineering firm (Jacobs Engineering) are currently working towards a final design for the project.