Projects & Maintenance

Tennessee One-Call Program

TNOneCall811

First Utility District is a member of the Tennessee One-Call line location system. If you need water or wastewater mains located, please call 1-800-351-1111.

Be prepared to provide the address, grid and sub-grid, and nearest intersecting street to the operation.

Please note that we cannot locate utilities that are the responsibility of the customer.

Receive Notifications for Planned Outages

First Utility District’s customer notification system for planned outages/emergencies is by email. Please call our office to add/update the email address on your account in order to receive these notifications (865-966-9741). You may also add your email address to your account through our customer service portal here: https://onlinepayment.fudknox.org/oscp/


Northshore Drive Construction

First Utility District’s contractor will be completing a new sewer line installation along the east side of Northshore Drive from Bluegrass Road to Westland Drive.  The new line will extend sewer service to previously unserved areas. The sewer line will cross Sandpiper Lane, Leadenhall Gardens Way, River Ridge Road, and Daymark Lane. Expect lane closures on these roads and Northshore Drive. Vehicular access will be maintained at all times.  Construction was expected to start in late May, however FUD’s contractor has experienced delays related to manufacturing and delivery of pipe for the project. Work is now expected to begin in August or September and be completed around the end of the year.  Incidental work may require pavement repair, re-seeding yards, and trimming or removal of vegetation or landscaping in Knox County right of way and existing utility easements. 

We recognize this work is an inconvenience in your neighborhoods.  Please contact FUD Engineering with specific concerns, and we are happy to work with you toward resolution. 

Suburban Hills Phase 1

First Utility District’s contractor will be completing water line replacement primarily in the southern half of Suburban Hills neighborhood as well as Suburban Road up to Kingston Pike.  Lines will be replaced on Suburban Road, Cartwright Lane, Ascot Court, Denton Court, Wimbledon Drive, Highfield Road, Aragon Lane, Rushmore Drive, Marchmont Road, Cromwell Road, and Grospoint Drive.  Work is expected to begin in mid- to late-April and be completed by early December.  Most of the line will be installed by a trenchless methodology, but there will be excavation to locate underground utilities, connect to existing water lines, and reconnect individual water services.  Incidental work may require pavement repair, re-seeding yards, and trimming or removal of landscaping in Knox County right of way and existing utility easements.  The lines in the northern half of the neighborhood are scheduled for replacement in 2022.

We recognize this work is messy and an inconvenience in your neighborhoods.  Please contact FUD Engineering with specific concerns, and we are happy to work with you toward resolution.

Sincerely,
First Utility District of Knox County
865-966-9741

View the map here!

Northshore Drive Sewer Line Installation

First Utility District’s contractor will be completing a new sewer line installation along the east side of Northshore Drive from Bluegrass Road to Westland Drive.  The new line will extend sewer service to previously unserved areas. The sewer line will cross Sandpiper Lane, Leadenhall Gardens Way, River Ridge Road, and Daymark Lane. Expect lane closures on these roads and Northshore Drive. Vehicular access will be maintained at all times.  Work is expected to begin in May and be completed by November.  Incidental work may require pavement repair, re-seeding yards, and trimming or removal of vegetation or landscaping in Knox County right of way and existing utility easements. 

We recognize this work is an inconvenience in your neighborhoods.  Please contact FUD Engineering with specific concerns, and we are happy to work with you toward resolution. 

Northshore_Bluegrass_FM_Notification_Map

Water Resource Recovery Facility Upgrades

First Utility District is in the beginning stages of several upgrades to our Water Resource Recovery Facility (previously called a wastewater plant). The project is estimated to begin construction early next year and will include adding two new influent pumps, a grit system, and fine screens. It will also include solids handling equipment (centrifuges) as well as a new system for disinfecting, UV disinfection. The First Utility District staff and contracted engineering firm (Jacobs Engineering) are currently working towards a final design for the project.